Imagine this: a visitor waits at reception because the host does not read the email notification in time; a parcel sits at the front desk for the rest of the workday. The SMS notifications add-on in OfficeRnD Visitor Hub sends a text message to the host the moment a visitor checks in or a delivery is received, so the host collects the guest and the recipient collects the delivery within minutes.

Visitor Hub pulls the host's phone number from the member profile in the Admin Portal. For a visitor, Visitor Hub uses the phone number that the visitor enters during pre-registration or check-in.

Confirm these 3 conditions before you expect a host or a delivery recipient to receive a text message.

Visitor Hub sends a text message for 2 events, each with its own recipient.

Visitor Hub sends both messages automatically. No admin turns on the messages, and no host subscribes to them.

Visitor Hub sends both messages automatically, but it sends nothing until the SMS notifications add-on is active on your account. You don't need to manually enable the add-on because OfficeRnD activates it for your organization.

Activation can take several hours after your purchase. Hosts and delivery recipients receive no text messages until activation finishes.

The add-on is a paid feature. The Visitor Hub trial plan does not include it, so hosts receive no text messages during your Visitor Hub trial.

An active add-on delivers nothing to a person with no stored phone number. Visitor Hub reads a phone number from 2 places.

Every phone number must include the country code, because OfficeRnD routes each text message by country code. A number with no country code reaches nobody.

To add or correct phone numbers for many members at once, re-import the members with a phone number column. Update member phone numbers with a member import →

A stored phone number with a country code still fails if OfficeRnD does not deliver text messages to that country. OfficeRnD currently delivers SMS to these countries:

OfficeRnD can add a country that is not on this list. Send your request to [email protected] with the country you need, because OfficeRnD registers each country separately.

The sender depends on the country of the recipient's phone number. Your space location does not affect the sender. You cannot choose which sender applies.

Carriers in the countries that show the name OfficeRnD accept a sender name only after a local registry approves it. OfficeRnD holds that registration for the name OfficeRnD. OfficeRnD cannot register your organization's name because OfficeRnD does not hold your organization's legal documents.

Carriers in Belgium, Canada, New Zealand, Puerto Rico, and the United States do not support a sender name. A text message to a recipient in these 5 countries arrives from a phone number that OfficeRnD registered.

Tell your hosts and your delivery recipients which sender to expect, so nobody treats a text message from an unknown number as spam.

Your countries can be covered, your phone numbers can be correct, and your monthly volume is still limited. The SMS notifications add-on is a paid feature. The Visitor Hub trial plan does not include it.

Keep these 3 details about pricing and usage in mind:

To review your current allocation or your usage, contact [email protected].

Who receives the text messages that Visitor Hub sends?

Hosts and delivery recipients receive the text messages. A host receives a text message when their visitor checks in. A delivery recipient receives a text message when somebody logs a delivery for them.

Can we use SMS notifications during the Visitor Hub trial?

SMS notifications are not available during the Visitor Hub trial. The add-on is a paid feature, so you purchase it before any host receives a text message.

How long after our purchase do text messages start?

Text messages start within several hours of your purchase. OfficeRnD activates the SMS notifications add-on for your organization, and hosts receive no text messages before activation finishes.

Can OfficeRnD add SMS support for a country that is not on the list?

OfficeRnD can add SMS support for a country that is not on the list. Send the country name to [email protected], because OfficeRnD registers each country separately before delivery starts.

Can we change the sender so that text messages come from our own name?

You cannot change the sender for Visitor Hub text messages. In most countries, the sender is the name OfficeRnD or a phone number that OfficeRnD registered. The recipient's country determines whether a sender is displayed, or whether only the phone number is displayed. See more above ↑

Our space is in the United Kingdom. Can OfficeRnD register our name as the sender?

OfficeRnD cannot register your organization's name as the sender for recipients with a United Kingdom phone number. Carriers in the United Kingdom accept a sender name only after a local registry approves it. The approval must be in the name of the company that owns the sender name, and OfficeRnD does not hold your organization's legal documents. A text message to a United Kingdom number arrives from OfficeRnD.

What happens if a phone number belongs to a country that OfficeRnD does not deliver to?

The SMS will not be delivered, and you will not receive any information or a warning about it.

What happens if we pass the monthly SMS limit?

OfficeRnD can pause SMS notifications for your account when you pass the monthly SMS limit. OfficeRnD also pauses the service when it detects unusual volume. Contact [email protected] to review your limits.

Do visitors opt in to receive a text message?

Visitors do not opt in to receive a text message. A visitor enters a phone number during pre-registration or check-in, and Visitor Hub stores that number.